Wanted BPO consultant for Goa in Emporis Enterprises LLP company in Margao
Briefing of the Job Opening
Total number of openings for the Hiring | 1 |
Job location- City | Goa |
City (Other) | Margao |
Salary Range | Not to be disclosed |
Educational Qualifications | Computer Science, Engineering |
The Job Opening is being Published by | Company |
Company or Consultancy Name | Margao Emporis Enterprises LLP |
Work Experience Required | Experienced |
How to apply for this Opening? | Reply us through the Contact form embedded in this job page, Via the below mentioned contact details |
Contact Details for Applying to This Job | email:emporis14@gmail.com, 0832-6722114 |
Full Job Description
1.Wanted a BPO Consultant to optimize the Call Center with the idea to save agents work, productivity and to increase its hit ratio, certain amount of calls and tasks which will help the agent to deliver on the company’s service level agreements within budget.
2.Specifically how to improve call rate.
3.How to measure the performance of the call center as a whole.
4.How to measure the performance of each agent.
5.How to Report, analyze and resolve system, customer and operational issues that impact service quality.
6.MIS (management Information systems) for reporting.
7.ERP for financial book-keeping and report generation.
Emporis Enterprises LLP address:
Radha Enclave, B301-311, Ascanio Dacosta Road, Margao, Goa
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