Team Leader (Backend Support) Job Vacancy in Delhi. Graduates Apply

Full Job Description

Backend Team Lead Vacancy in Delhi

Need a team leader who can Manage day to day activities of team and ensure 100% compliance on procedure, policy guidelines and performance reporting of the team.
Experience in Handling backend operations along with inbound and outbound calling processes.
Presents detailed information and responds to questions from Managers, Clients, and Customers.

Job Role for Team Leader

Ability to Visualise, Manage and Achieve Targets
Control of Attrition and Shrinkage
Acts as team lead for a customer service team that responds to phone/e-mail/social media/online feedback from customers
Monitor team members’ participation to ensure the training provided is being put into use, and also to see if any additional training is needed
Manage the flow of day-to-day email operations – attendance, leaves, work allocation, schedule adherence
Flexibility to work in rotational shifts including weekends
Responds to and resolves escalated issues and/or unique or complex requests from customers
Monitors daily workflow and ensures that correct procedures are followed
Identifies system and workflow improvements to enhance the team’s efficiency
Coaches and guides less experienced team members
May be authorised to approve special adjustments, refunds or exceptions for a customer
Responsible for maintaining discipline and absenteeism of team on the floor
To ensure that all problems are dealt with effectively & efficiently
To assist new members of the team by updating knowledge & bridge process gaps
Be directly responsible towards fostering the development of team by motivating them
Ensure the professional and ethical conduct of team members
Accountable for smooth flow of operations

Exp-Min.3+yrs
Sal upto 40k
Interested candidates can call at 8287480011

314, 4th Floor, Westend Mall
Janakpuri West, Delhi, 110058