Job Openings in Pune for Customer Care Executives, Tele Callers, Telesales Exe

Full Job Description

Oxford Group in Pune is hiring for CCE and telecallers who are at least 12th pass.

Job Description of Customer Care Executive and Telecaller

Description

Customer Service Executives handle phone, internet and face to face interactions with customers. They manage client adjustments, claims, quotations, and process customer orders. They network with all groups and departments involved in customer orders, processing and support.
A Customer Service Executive usually performs many of the following tasks:
• Identifying new opportunities
• Liaising with customers
• Processing customer orders
• Supporting sales and development departments
• Dealing with adjustments
• Escalating any complaints
• Updating database

Skills

• Being flexible
  • Using initiative
  • Communication and listening
  • Information technology
  • People management
  • Organization
  • Customer service
  • Being confident and focused
  • Being professional and courteous
  • Being open minded
  • Resolving problems quickly
  • Being thorough and analytical

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.