Job Openings for Customer Care, Tech Support, eMailing in Bangalore for Graduates freshers- Hinduja Global Solutions Company

Full Job Description

Latest Jobs in Bangalore for BPO/MNC for emailing and customer support process. Hiring company- Hinduja Global Solutions

Available processes: Technical support, Customer care/support. Hiring for Customer care representatives for International voice process

Job Description for all the available job processes, requirements, eligibility criteria, and work profiles

A. International TECH SUPPORT PROCESS (GOLBAL CAPACITY/ MEGAPATH/ MICROS/ NOC):

Scope: Managing incoming calls from the customers using Broadband services which includes Customer inquiries on service/repair related issues and demonstrate ability to communicate clearly; Should
have certification in CCNA.

Skillset: Excellent interpersonal and communication skills

Basic–level technical competence in a Windows/MAC based environment

Must be self-motivated, client-centric, and possess the ability to apply knowledge to resolve issues

Ability to multi-task

Willing to work in rotational shifts

Education Qualification: 10+2/10+3/BE/B.Tech

Work Window & Shifts:24/7, Rotational Shifts

Week offs:5 Days Work/week, Rotational week offs

Compensation: 4LPA

B. VOICE PROCESS (ARD/ SRD/MFD/ Titanium):

Compensation (2.38L Fresher and up to 2.74L for experienced) – inclusive of performance incentives*

· Graduates in any discipline

· Excellent oral communication skills in English Familiar with the American accent and ability to clear Versant – International version

· Proficient in Computers (MS Office)

· 6 – 24 Months of experience as a customer support executive in any International call center, however Freshers with exceptional communication skills are also welcome

· Proficient in any of the regional languages such as Kannada, Tamil, Telugu, Malayalam, and Gujarati is highly desirable

· Self-confident, customer centric, with good retention skills and willing to work in any shift

· Compensation best in the Industry

· 5 days a week with predominantly day shifts

· Transport will be provided for logins after 10.00pm and logouts before 6.00am

C. Non-voice process (Email Support):

Job Role : Customer Support

Role designation: Customer Relationship officer

Skills required: Good Communication in English ( Verbal & Non-verbal),typing skills: 15WPM and80% accuracy, Computer knowledge: Basic, Should have basic Understanding about the Industry.

Education qualification: Any Graduation including BE, Btech, MBA, BCA-2012, 2013 & 2014 pass-outs, Diploma with 15 years of Education(10+2+3).

Experience (relevant or total): NA

Responsibilities: Resolving the issues over e-mails

Salary range: 1,73,000 L PA

Working Venue Details: HGS Bangalore

Shifts: Rotational

We have a walk-in drive on 27th to 31st of January in our new office at the below mentioned address, Spot offer on completion of rounds.

Landmark: Next to Tech-Mahindra Building

Address: Hinduja Global Solutions

JAMCRACKER BUILDING, GROUND FLOOR,

AMR TECH PARK,

BEHIND IBIS HOTEL,

BOMMANAHALLI, HOSUR MAIN ROAD,

BANGALORE-560068

TIME: 9:30 AM TILL 12:30 PM

Contact : Hajira _ 8861444076

Note: please carry the printout of this job  and call before entering in any building as the interviews for this process is held only in the above mentioned address.

About the company- Hinduja Global Solutions (HGS)

Dear Job Aspirant,

Greetings from HGS,

Hinduja Global Solutions is an Indian based MNC BPM Company, making its footprints in almost 13 countries. In India it is present in 9 major cities and 18 delivery centers across the country with
more than 35,000 employees. Now recently it has become one of the biggest employer and BPM after it has taken over Mphasis Domestic business along with the 9,600 employees and 6 delivery centers across the country. Now with this acquisition we are present in 14 cities of India. Our Company requires candidates for International Tech support and Customer support.

Attend the interview in the address mentioned below and contact details are mentioned as below the Job description, Also please call the numbers mentioned below for any clarification.