Customer Service Associate/ Senior Associate ( Non-Technical ) Voice & Chat Process Job in Delhi

Full Job Description

5 Days a week working CCE Jobs in Rajouri Garden (Near Metro Station), New Delhi.

Employment Type: Permanent Job, Full-time

Position: Customer Service Associate/Senior Associate (Non-Technical)

Role Category: Voice & Chat

Industry: IT/ITES, BPO, KPO, LPO, Customer Service, Operations

Work Location: Rajouri Garden (Near Metro Station), New Delhi

Work Timings: 5:30 PM to 2:30 AM

Work Days: 5 days working (Monday to Friday)

 Job Duties/Responsibilities

• Learning about your organization’s products or services and keeping up to date with changes;
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints;
• Handling chat, in-bound calls, and ticket system efficiently
• Generate business via converting customer enquiries into sales
• Engage the old customers, mange the customer feedbacks, and process improvement
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications;
• Investigate and solve customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Handling customers’ complaints and refund requests
• Keeping accurate records of discussions or correspondence with customers;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for your organization or department;
• Meeting with other managers to discuss possible improvements to customer service;

Desired Candidate Profile

• 0-3 years of experience working with operational/sales/administrative procedures
• Strong command of English (written and verbal)
• Excellent attention to detail and accuracy
• Excellent customer service skills
• Ability to combine data entry priorities with the need to support ad hoc tasks
• Good Excel skills and good knowledge of word processing
• Excellent multi-tasking and coordination skills
• Ability to work in a team as well as independently, always striving to produce high-quality work within given timeframes
• Evidence of great communication skills and professionalism in interactions with colleagues and demonstrating an advanced degree of professionalism, confidentiality, and urgency resulting in positive feedback from the associates you support
• You demonstrate integrity, collaboration, a no-limits mindset, objectivity, and consistent results using global best practices.

Education Required

Undergraduate

Graduate (Any specialization)

Note: Post Graduates are not required

What we offer?

• Outstanding work environment
• Rapid advancement potential
• Attractive incentives & perks
• Exceptional compensation and benefits

Company Description:

E-Banyan Services:

E-Banyan Services, started in 2014 with a concept, has become of the known name in the field of e-learning, consulting services, market research solutions, data analytics and management services. We cater to international clients, majorly the USA. We provide the accurate information and guidance backed by several hours of research by the team. We have a team of experts dedicated to helping our clients and partners meet their goals on time. With clients from across the world, we are growing each day.

Industry Information: Different Industries we work in:

1. Human Resource
2. Education
3. Information Technology
4. Adding many more…

Company Website:

www.ebanyanservices.com