Full Job Description
Matrix Human Resources Consulting is recruiting for call center executives for Mumbai location (Maharashtra) in India. Graduates/freshers apply immediately for this vacancy.
Call center BPO employment opportunity as CCE/Customer support/voice process opening.
CCE call center BPO Inbound process jobs via Matrix Human Resources Consulting in Mumbai location (Maharashtra) India. Graduates/freshers apply immediately for this vacancy. No targets. Latest BPO jobs Mumbai @Inityjobs.com
Hiring company- Matrix Human Resources Consulting
Work Industry- Call center/BPO/Outsourcing
Work place- Mumbai
Work process – CCE/Customer support/voice process/Inbound process
Work experience requirement- Freshers/6 months up to 1year
Salary and incentives- 1.02-1.26 Lacs PA
Total Number of openings? 20
Educational Minimum Qualifications- Graduates/UG/drop-outs/12th pass (not pursuing graduation)
Role and Responsibilities-Work Function and profile
Giving top quality customer care and help to all the clients will be the main responsibility at work.
1. To make certain to meet all procedures and top quality standards evaluated the Telephone call Centre
2. To produce of everyday, regular and monthly MIS and records.
3. To attend incoming calls when it come to bookings, query and settling consumer grievances.
4. To master and implement the Taxi Dispatch System effectively.
5. To work as an interface between the Consumer and the Company, keep higher level of client fulfillment and responsiveness & make certain minimum feedback time to customers
6. To fulfill high quality criteria set by the Business to make sure Client Contentment.
7. To take care of all customer problems and solve at the earliest & intensify issues to Customer Care Manager for further activity as and when required
8. To deal with higher situations report scenarios to management and to the Customer Treatment Supervisor .
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