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Urgent Job opening in Gurgaon for Team Leaders, Coordinators ( Telecaller Telemarketing Telesales Handling in MNC Automobile )

Job Details:

  • State/ Region: Haryana
  • Job location- City: Delhi-NCR
  • City (Other): Gurgaon
  • Postal Code of the location: 122001
  • Salary Range: 3-4 Lacs CTC
  • Work Experience Required: Experienced
  • Educational Qualifications: BA, BBA, Btech
  • Total number of openings for the Hiring: 50
  • The Job Opening is being Published by: Placement agency-Consultancy
  • Company or Consultancy Name: Samadhan Consultancy
  • How to apply for this Opening?: Reply us through the Contact form embedded in this job page, Via the below mentioned contact details
  • Contact Details for Applying to This Job: 9990632794
  • Expires: This ad has expired

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  • Job Posted by: on 2016-02-22

    Company/Consultancy Address as for the Interview place

    Laxman Vihar Phase-5,Gurgaon Railway Road near sneh hospital pin code-122001

    Job Vacancy Description:

    Jobs in Gurgaon for Associate Sales Consultant, Assistance Coordinator, Team leaders in Automobile MNC companies

    Profile-1

    Designation – Associate Sales Consultant. JOB Responsibilities:

    • Selling financial products (Insurance)
    • The candidates would be hired for chat process, 10-20% Blended process
    • It would be a sales role, hence high Incentives
    • Would require good typing speed
    • Salary bar is negotiable depending upon the Interview: 18k In hand till 30k In hand
    • Fully responsible for meeting and exceeding targets as assigned periodically
    • Ensure no losses or errors occurred while assisting customers
    • Work towards ensuring zero cases of mis-selling / fraud in the processes
    • Adheres to and supports company policies and practices.

    Required Skills:

    1) Good English and Smart worker, should be efficient in converting customer interest into sales
    2) Good Selling and Negotiations skills
    3) Good Typing Speed

    Qualifications– Under Graduate/ Graduate/ Post Graduate
    Shift – Day Shift, No Cab & Meal Facility
    Experience – Minimum 6 mnth, Freshers can also apply
    Salary – Max 30k + Huge Incentives
    Job Location – Gurgaon

    Please note > Comms skill should be 4 – 4.5 out of 5

    Profile-2

    Designation: Assistance Coordinator

    Job Description for Assistance Coordinator profile:

    To provide effective customer service in line with the company policies maintaining the brand value of the group and adopting pro-active approach towards assisting the customer in case of any emergency or faults.
    The incumbents would be required to work in a rotating shift basis as per the business requirements (which would be communicated at a regular interval of time).
    The Assistant Coordinators are advised to use their own discretion in communication regarding the organization as a whole and more importantly the customer information.

    • The role of Assistance Coordinator would be more of analyst conducting case studies of different customers to enhance the productivity and optimal utilization of the resources available.
    • To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards.
    • To assist and co-ordinate with the clients and the dealer network for prompt customer service.
    • Documenting all the correspondence with the customer whether inbound or outbound, written documents etc, into an integrated system for enhanced reporting extraction for client and operations team.
    • Work with team spirit to achieve a common goal i.e. customer satisfaction.
    • Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization.
    • Should willingly take up any project assigned by the call centre manager or management team.

    Desired Candidate Profile:

    • Excellent command over English with no MTI (Mother Tongue Influence).
    • Dynamic communication skills to ensure result oriented communication with the customer.
    • Should have worked in a customer service environment for not less than 1 year.
    • We require employees who carry knowledge of the business lines and customer requirements.
    • Excellent PC skills (Word, Excel, Internet), including strong typing ability.
    • Any other Indian language would be added advantage.
    • Automobile industry background would be a plus.
    • Candidates looking for a challenging career and long term relationship with the organization would be preferred.
    • If the candidates, posses basic technical knowledge about automobiles i.e. cars, it would be an added advantage.
    • Proficient in Microsoft office, excellent communicator, compassionate nature

    Qualifications:
    • Graduates preferred
    Experience:
    • 0 – 5 year
    Preferred Age:
    • 20-30

    Eligibility Criteria:
    Qualification: Under Graduate/Graduation final year appearing/Graduate /PG

    We have multiple process for MNC Automobile.

    MBI (Mercedez Benz India)-Blended process (Inbound, outbound, email and chat) Noida
    Ford LMC CRM-Blended process (Inbound, outbound, email and chat) Gurgaon-Sector-44
    Nissan CRM-Blended process(Inbound, outbound, email and chat) Gurgaon-Sector-44
    Ford PSF-Feedback process ( outbound) gurgaon-sector-44
    Iffco Tokyo general Insurance(ITGI)-Health & Motor Insurance ( Inbound) gurgaon-Sector-44
    Road side Assistance(RSA) for multiple MNC Automoble- (Inbound) Gurgaon
    Road side Assistance(RSA) for multiple MNC Automoble- (Inbound) Noida
    Ford CRC-Complain Process(Inbound) based at Chennai

    RSA runs 24*7, but in night there is less call flow..
    MBI/Nissan/ITGI runs between 7 AM to 11 PM
    Ford PSF runs 9 AM to 6 PM
    Ford LMC runs 7 AM to 9 PM
    Shift Time: 9 hrs
    Working days: 6 with one rotational week off
    We do not provide cab or meal as of…now

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    Listing ID: 68256c5c8d6968ce

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