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International BPO vacancy in Delhi. Direct Company hiring. (Good Salary + Good incentives)

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  • Job Posted by: on 2016-03-06

    Job Vacancy Description:

    Candidates with very strong US accent and Good communication skills in English.
    Age: MAX 25 yrs.
    Experience minimum 6 months to 2 years.
    Desired Profile:
    Work in a continuous process of evaluating calls and provide feedback, and coach to enhance the quality of the calls.
    Make informed decisions to make the process better, faster and quicker.
    Good understanding of quality at different levels to understand the problems from the customer experience.
    Benefits of the job :-
    * 100% US Night Shift (7:30pm to 3:30am IST) (Sat-Sun off)
    * Salary International 10k to 15k
    * UNLIMITED INCENTIVES
    * EARLY PROMOTION FOR HARD WORKING CANDIDATES
    * TRANSPORT FACILITY NOT AVAILABLE (TRAVEL expenses will be paid from home to office and vice versa on actuals)
    Job Skills Required:
    * Answering to customer calls or Making calls to customers
    * Manage queries from customers by giving them suitable answers as required.
    * Maintaining the quality of customer service by tracking the queries using software provided, escalating the queries whenever necessary, tracking the response time etc
    * Required to multitask, adapt to situations and take decisions
    * Strong team working skills
    * Strong oral and written English communication skills
    * Strong listening skills
    * Minimum computer knowledge like MS office and Internet, Email.
    * Willing to work in night Shift.
    * On the Job Training will be provided
    Interview Timings: 11:00 Am – 4:00 Pm (Monday to Saturday Only)

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    Listing ID: 93056cef6af3cbe1

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