- State/ Region: Delhi- National Capital Territory
- Job location- City: Delhi
- Salary Range: 1-2 Lacs CTC
- Work Experience Required: Fresher Experienced Both
- Educational Qualifications: Arts, BA, Graduate, Others, Under Graduate
- Total number of openings for the Hiring: 10
- The Job Opening is being Published by: Company
- Company or Consultancy Name: Spectrum Info Comm
- How to apply for this Opening?: Via the below mentioned contact details
- Contact Details for Applying to This Job: Email your CV to [email protected]
- Expires: This ad has expired
Job Vacancy Description:
Candidates with very strong US accent and Good communication skills in English.
Age: MAX 25 yrs.
Experience minimum 6 months to 2 years.
Work in a continuous process of evaluating calls and provide feedback, and coach to enhance the quality of the calls.
Make informed decisions to make the process better, faster and quicker.
Good understanding of quality at different levels to understand the problems from the customer experience.
Benefits of the job :-
* 100% US Night Shift (7:30pm to 3:30am IST) (Sat-Sun off)
* Salary International 10k to 15k
* UNLIMITED INCENTIVES
* EARLY PROMOTION FOR HARD WORKING CANDIDATES
* TRANSPORT FACILITY NOT AVAILABLE (TRAVEL expenses will be paid from home to office and vice versa on actuals)
Job Skills Required:
* Answering to customer calls or Making calls to customers
* Manage queries from customers by giving them suitable answers as required.
* Maintaining the quality of customer service by tracking the queries using software provided, escalating the queries whenever necessary, tracking the response time etc
* Required to multitask, adapt to situations and take decisions
* Strong team working skills
* Strong oral and written English communication skills
* Strong listening skills
* Minimum computer knowledge like MS office and Internet, Email.
* Willing to work in night Shift.
* On the Job Training will be provided
Interview Timings: 11:00 Am – 4:00 Pm (Monday to Saturday Only)
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