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Customer Tech Support ( Respond to all communication from brands seeking help )

  • State/ Region: Uttar Pradesh
  • Job location- City: Noida
  • City (Other): Noida
  • Postal Code of the location: 201301
  • Educational Qualifications: BBA, Btech, MBA, MCA
  • Salary Range: 1-2 Lacs CTC
  • Work Experience Required: Fresher Experienced Both
  • Total number of openings for the Hiring: 3
  • The Job Opening is being Published by: Company
  • Company or Consultancy Name: Mobiquest Mobile Technologies Pvt.Ltd
  • How to apply for this Opening?: Via the below mentioned contact details
  • Contact Details for Applying to This Job: 9910226367
  • Listed: 2017-06-17 10:17 PM
  • Expires: This ad has expired

Company/Consultancy Address as for the Interview place

Mobiquest Mobile Technologies Pvt.Ltd

B27,Sector 63 , Noida , Pin – 201301

Off :- 120-4533930

Description

Tech Support Jobs in Noida in Mobiquest Mobile Technologies Pvt.Ltd for Graduates.

 

  • Provide tier one assistance and support for any incoming queries and issues related to platform
  • Respond to all communication from brands seeking help
  • Audit of store and instances as per defined parameters
  • Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform
  • Create repository for FAQs on the support desk
  • Ask questions to determine nature of problem & walk customer through problem-solving process
  • Protects operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed
  • helping to develop and implement a customer service policy for an entire organisation;
  • finding ways to measure customer satisfaction and improve services;
  • handling enquiries from customers over Telephone
  • communicating courteously with customers by telephone, email, letter and face to face;
  • issuing refunds or compensation to customers;
  • keeping accurate records of discussions or correspondence with customers;
  • analysing statistics or other data to determine the level of customer service your organisation is providing;
  • producing written information for customers,
  • writing reports analysing the customer service that your organisation provides;
  • developing feedback or complaints procedures for customers to use;
  • improving customer service procedures, policies and standards for your organisation or department;
  • meeting with other managers to discuss possible improvements to customer service;
  • training staff to deliver a high standard of customer service;
  • learning about your organisation’s products or services and keeping up to date with changes;
  • keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

    

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Listing ID: 58858db70b0596f5

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