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Customer Tech Support ( Respond to all communication from brands seeking help )

Job Details:

  • State/ Region: Uttar Pradesh
  • Job location- City: Noida
  • City (Other): Noida
  • Postal Code of the location: 201301
  • Salary Range: 1-2 Lacs CTC
  • Work Experience Required: Fresher Experienced Both
  • Educational Qualifications: BBA, Btech, MBA, MCA
  • Total number of openings for the Hiring: 3
  • The Job Opening is being Published by: Company
  • Company or Consultancy Name: Mobiquest Mobile Technologies Pvt.Ltd
  • How to apply for this Opening?: Via the below mentioned contact details
  • Contact Details for Applying to This Job: 9910226367
  • Expires: 129 days, 22 hours

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  • Job Posted by: on 2017-06-17

    Company/Consultancy Address as for the Interview place

    Mobiquest Mobile Technologies Pvt.Ltd

    B27,Sector 63 , Noida , Pin – 201301

    Off :- 120-4533930

    Job Vacancy Description:

    Tech Support Jobs in Noida in Mobiquest Mobile Technologies Pvt.Ltd for Graduates.

     

    • Provide tier one assistance and support for any incoming queries and issues related to platform
    • Respond to all communication from brands seeking help
    • Audit of store and instances as per defined parameters
    • Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform
    • Create repository for FAQs on the support desk
    • Ask questions to determine nature of problem & walk customer through problem-solving process
    • Protects operations by keeping information confidential
    • Contributes to team effort by accomplishing related results as needed
    • helping to develop and implement a customer service policy for an entire organisation;
    • finding ways to measure customer satisfaction and improve services;
    • handling enquiries from customers over Telephone
    • communicating courteously with customers by telephone, email, letter and face to face;
    • issuing refunds or compensation to customers;
    • keeping accurate records of discussions or correspondence with customers;
    • analysing statistics or other data to determine the level of customer service your organisation is providing;
    • producing written information for customers,
    • writing reports analysing the customer service that your organisation provides;
    • developing feedback or complaints procedures for customers to use;
    • improving customer service procedures, policies and standards for your organisation or department;
    • meeting with other managers to discuss possible improvements to customer service;
    • training staff to deliver a high standard of customer service;
    • learning about your organisation’s products or services and keeping up to date with changes;
    • keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

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    Listing ID: 58858db70b0596f5

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