Customer Tech Support ( Respond to all communication from brands seeking help )

 

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Briefing of the Job Opening

Job location- CityNoida
City (Other)Noida
Educational QualificationsBBA, Btech, MBA, MCA
Salary Range1-2 Lacs CTC
Work Experience RequiredFresher Experienced Both
Total number of openings for the Hiring3
The Job Opening is being Published byCompany
Company or Consultancy NameMobiquest Mobile Technologies Pvt.Ltd
How to apply for this Opening?Via the below mentioned contact details
Contact Details for Applying to This Job9910226367

Company/Consultancy Address as for the Interview place

Mobiquest Mobile Technologies Pvt.Ltd

B27,Sector 63 , Noida , Pin – 201301

Off :- 120-4533930

Full Job Description

Tech Support Jobs in Noida in Mobiquest Mobile Technologies Pvt.Ltd for Graduates.

 

  • Provide tier one assistance and support for any incoming queries and issues related to platform
  • Respond to all communication from brands seeking help
  • Audit of store and instances as per defined parameters
  • Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform
  • Create repository for FAQs on the support desk
  • Ask questions to determine nature of problem & walk customer through problem-solving process
  • Protects operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed
  • helping to develop and implement a customer service policy for an entire organisation;
  • finding ways to measure customer satisfaction and improve services;
  • handling enquiries from customers over Telephone
  • communicating courteously with customers by telephone, email, letter and face to face;
  • issuing refunds or compensation to customers;
  • keeping accurate records of discussions or correspondence with customers;
  • analysing statistics or other data to determine the level of customer service your organisation is providing;
  • producing written information for customers,
  • writing reports analysing the customer service that your organisation provides;
  • developing feedback or complaints procedures for customers to use;
  • improving customer service procedures, policies and standards for your organisation or department;
  • meeting with other managers to discuss possible improvements to customer service;
  • training staff to deliver a high standard of customer service;
  • learning about your organisation’s products or services and keeping up to date with changes;
  • keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Listing ID: 58858db70b0596f5

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