Customer Tech Support ( Respond to all communication from brands seeking help )

Full Job Description

Tech Support Jobs in Noida in Mobiquest Mobile Technologies Pvt.Ltd for Graduates.

• Provide tier one assistance and support for any incoming queries and issues related to platform
• Respond to all communication from brands seeking help
• Audit of store and instances as per defined parameters
• Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform
• Create repository for FAQs on the support desk
• Ask questions to determine nature of problem & walk customer through problem-solving process
• Protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• helping to develop and implement a customer service policy for an entire organisation;
• finding ways to measure customer satisfaction and improve services;
• handling enquiries from customers over Telephone
• communicating courteously with customers by telephone, email, letter and face to face;
• issuing refunds or compensation to customers;
• keeping accurate records of discussions or correspondence with customers;
• analysing statistics or other data to determine the level of customer service your organisation is providing;
• producing written information for customers,
• writing reports analysing the customer service that your organisation provides;
• developing feedback or complaints procedures for customers to use;
• improving customer service procedures, policies and standards for your organisation or department;
• meeting with other managers to discuss possible improvements to customer service;
• training staff to deliver a high standard of customer service;
• learning about your organisation’s products or services and keeping up to date with changes;
• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.