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Assistant Manager- Technical Operations in International BPO for Chandigarh

Job Details:

  • State/ Region: Punjab
  • Job location- City: Chandigarh
  • City (Other): chandigarh
  • Postal Code of the location: 160017
  • Salary Range: Negotiable
  • Work Experience Required: Experienced
  • Educational Qualifications: Arts, BA, BCA, B.E, BSc, Btech, Computer Science, Graduate, MCA, Others, PGDM
  • Total number of openings for the Hiring: one
  • The Job Opening is being Published by: Company
  • Company or Consultancy Name: VWish Solution
  • How to apply for this Opening?: Reply us through the Contact form embedded in this job page
  • Contact Details for Applying to This Job: Guneet Nagpal : 0172-5043111,+917528939111, Email: [email protected]
  • Expires: This ad has expired

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  • Job Posted by: on 2016-01-05

    Company/Consultancy Address as for the Interview place

    VWish Solution
    DLF Building, IT Park,
    3rd Floor, Chandigarh

    Job Vacancy Description:

    Latest Jobs for Assistant Manager in Chandigarh for International BPO Recruitment. Hiring by VWish Solution  

    Hiring in Technical process for the profile of Assistant Manager

    Salary: As per Industry Standards
    Location: IT Park Chandigarh
    Job Function: Operations
    Industry: International BPO
    Qualification: Any Graduate

    Job Description for the profile of Assistant Manager:

    1. Managing 1-2 team leaders and their respective teams of 12 -15 executives and responsible for the overall personnel,
    2. Provide direction, support & supervision to the assigned team & ensure resolution to their daily problems
    3. Provide Coaching and counseling to his/her team members through data scrubbing and analysis.
    4. Identify Teams Training needs & Analyzing team’s performance and periodic one o ones & career progression
    5. Share daily/weekly/monthly reports with the team. Review & analyze team data as he/she would be held
    6. Deliver desired SLAs and meet/over achieve performance expectations as per defined scorecards
    7. Maintain process quality and compliance guidelines, participate in regular call calibration sessions with quality and
    8. Participate in hiring and provide capacity planning/hiring feedback and forecasting.
    Skills / Experience ( Must Have)
    1. Should have atleast 3-4 yrs exp on Any Tech Support/Semi Tech Process (International Voice Process).
    2. Current Designation should be AM-Operations on papers / If Team Leader then should be atleast 2 years exp as a Team
    Leader on papers.
    3. Exp on Troubleshooting on Desktop/Laptop/PC/Printers related issue of customers over calls.
    4. Should have good command on computer, excel(Lookup, Pivot Table formulas), MIS management & PPT).
    5. Experience Should possess excellent communication & inter personal skills.
    6. Should possess Good Leadership & Management skills
    Team Handling exp is a must (Minimum 25-30 members).
    Desired Traits:
    • Willingness to work 24/7 – needs to be comfortable with working in shifts
    • Good analytical ability.
    • Good reading / learning, researching Skills
    • High level of mental maturity.
    • Should have experience in leading teams in operations.

    How to apply for the above vacancies for Assistant Manager?

    Guneet Nagpal : 0172-5043111,+917528939111, Email: [email protected]

    VWish Solution
    IT Park DLF Building,Office -4,
    3rd Floor, Tower-C,
    Ph: +917528939111

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    Listing ID: 57855111e7b4bc55

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