Communications Specialist Job vacancy in Kolkata

Full Job Description

Job Summary & Role

We are determined problem solvers who think about the big picture without losing sight of the details and
treat every customer as the most important.
We are here to delight our customers and keep them coming back.
We are Responsible for reducing customer pain points.
Hours
13:30-23:30 (Mon to Fri)

Job Responsibilities

• Communicate directly with our US customers to ensure their experience is completely positive via
email & phone.
• Connect with each customer to create a memorable and personalized experience.
• Think critically to solve all customer pain points in the shopping process.
• Connect with vendors & shipping carriers for all customer related issues.

Skills required for Communications Specialist

• Strong analytical skills
• Strong communication skills
• Results-oriented
• Proactive and a team player
• Empathy and generosity
• Excellent written & verbal communication
• Strong Time management skills
• Experience working with and earning trust with high performing teams.
Academics
• HS/Degree from a reputed institute in relevant field is mandatory.
Experience
• Maximum 2 – 10 years professional experience.
Job Location
• Gariahat at E-commerce company.

21/5 Sahapur Colony, Plot 70, New Alipur kolkata 700053, New Alipur Taaingular Park, Kolkata