helpdesk executive, help-desk, call coordinator Opening with Microland Limited,Goregaon, Mumbai, Maharashtra

• Pertinent / Technician Help = 1 Years +.
• Suitably dealing with / obtaining of individual calls/issues.
• Exposure to Workdesk procedure of logging tickets and allowance.
• work Exposure of ticket/call sychronisation with individuals, designers.
• Direct exposure & understanding of Ticketing device.
• Understanding of Ticket procedure – Cases / solution demands.
• Understanding of Ticket SLA and concentrate on conference targets.
• Great working understanding (formula’s) of Excel.
• Need to have the ability to draw the information and ready records + do standard evaluation.
• Understanding of tiny activities/assignments in IT and control.
• Understanding of Asset/inventory document procedure, motions and so on
• . Understanding to collaborate with vendors/principles.
• Understanding of customer administration, individual feedback (email/verbal).
• Know-how of Area administration, Infosec / AV updates procedure.
• Good & brilliant character.
• Excellent voice over phone and nack of individual handling/pacifying.

How to apply for the openings at Microland Limited?

About the company- Microland Limited.

Microland”s Facilities Administration Solution (IMS) is a tried, trustworthy and tested solution providing entity that is concentrated on lowering your functional expenses and making certain maximized accessibility and efficiency of your IT. We have actually gotten massive procedure and processes maturation with a many years of work exp in providing onsite solutions to a host of clients around the world. The exposure obtained from creating, structure, and handling IT facilities options on heterogeneous systems has actually been leveraged to supply this solution to our worldwide consumer base.