Customer Support Executive Vacancy in Cauvery Colony, Ejipura, Bengaluru

Full Job Description

Insnap Technologies Pvt Ltd is hiring for Customer Support Executives in Bangalore.

12th pass and Graduates apply. Freshers and experienced both may apply. Number of job vacancies for Customer Support Executives in our company: 10

We are looking for an ambitious and energetic Customer Service Executive/Manager to help us develop strong business relationships

Customer Support Executive: Job functions

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Handle product recalls
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Refer unresolved customer grievances or special requests to designated departments for further investigation

Customer Support Executive: Job Requirements

• Minimum 2+ years of experience
• Proven customer support experience or experience as a client service representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Insnap Technologies Pvt Ltd address

#35, mirage point 2nd floor, koramangala, 80 Feet Rd, 4th Block, Nirguna Mandir Layout, Cauvery Colony, Ejipura, Bengaluru, Karnataka 560068