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Quality Auditor-Quality Analyst BPO Jobs

    Call Center Openings    2012-08-06

Quality Auditor Openings Delhi NCR

Quality Auditor-Quality analysist fresh new job openings for BPO Travel Process in Delhi-Gurgaon. Quality auditors wanted for a reputed BPO-Non BPO companies in Gurgaon and Delhi locations.Quality auditors with or without experience-quality auditors must be graduates.Qualuty auditors for voice and non-voice process for Inbound process.Good salary and growth offered. Quality-analysist openings are for BPO/Call center companies in Delhi-NCR locations.

Quality Auditor-Quality analysist fresh new job openings for Backend and non-voice process-Gurgaon-Delhi

Quality analyst

Quality auditor Job Description

Responsible for doing Quality audits
Ensure daily monitoring & reporting outcomes as per the Quality check plan
Meet and improve process SLAs through Quality control
Timely escalation of Quality issues to team supervisors and ensure resolution
Reporting out process trends through weekly/monthly dashboards
Meet the production targets (if required)
Conduct calibration with outsourced partners
Identifying areas to improve the overall process
Driving improvement with outsourced partners
Desired Profile
Graduate/Post Graduate
Min of 6 months of experience as QA in a Travel Process
Knowledge of Amadeus is Mandatory
Effective communication skills
Conflict management
Effective coaching & feedback skills
Effective interpersonal skills
Designation: Quality Auditor
Salary: INR 3,00,000 – 3,50,000 P.A
Employment Type: On Company Payroll
Work location-Gurgaon,Delhi and NCR areas.
No cabs-shuttle service only from nearest metro till company and vice versa

How to apply-Apply for Quality Auditor jobs

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