- State/ Region: Goa
- Job location- City: Goa
- City (Other): Margao
- Postal Code of the location: 403601
- Educational Qualifications: Computer Science, Engineering
- Salary Range: Not to be disclosed
- Work Experience Required: Experienced
- Total number of openings for the Hiring: 1
- The Job Opening is being Published by: Company
- Company or Consultancy Name: Margao Emporis Enterprises LLP
- How to apply for this Opening?: Reply us through the Contact form embedded in this job page, Via the below mentioned contact details
- Contact Details for Applying to This Job: email:[email protected], 0832-6722114
- Listed: 2016-02-11 5:29 PM
- Expires: This ad has expired
Company/Consultancy Address as for the Interview place
Radha Enclave,B301-311,Ascanio Dacosta Road, Margao, Goa
1.Wanted a BPO Consultant to optimize the Call Center with the idea to save agents work, productivity and to increase its hit ratio, certain amount of calls and tasks which will help the agent to deliver on the company’s service level agreements within budget.
2.Specifically how to improve call rate.
3.How to measure the performance of the call center as a whole.
4.How to measure the performance of each agent.
5.How to Report, analyze and resolve system, customer and operational issues that impact service quality.
6.MIS (management Information systems) for reporting.
7.ERP for financial book-keeping and report generation.
Emporis Enterprises LLP address:
Radha Enclave, B301-311, Ascanio Dacosta Road, Margao, Goa
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