Wanted BPO consultant for Goa in Emporis Enterprises LLP company in Margao

 

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Briefing of the Job Opening

Job location- CityGoa
City (Other)Margao
Educational QualificationsComputer Science, Engineering
Salary RangeNot to be disclosed
Work Experience RequiredExperienced
Total number of openings for the Hiring1
The Job Opening is being Published byCompany
Company or Consultancy NameMargao Emporis Enterprises LLP
How to apply for this Opening?Reply us through the Contact form embedded in this job page, Via the below mentioned contact details
Contact Details for Applying to This Jobemail:[email protected], 0832-6722114

Company/Consultancy Address as for the Interview place

Radha Enclave,B301-311,Ascanio Dacosta Road, Margao, Goa

Full Job Description

1.Wanted a BPO Consultant to optimize the Call Center with the idea to save agents work, productivity and to increase its hit ratio, certain amount of calls and tasks which will help the agent to deliver on the company’s service level agreements within budget.
2.Specifically how to improve call rate.
3.How to measure the performance of the call center as a whole.
4.How to measure the performance of each agent.
5.How to Report, analyze and resolve system, customer and operational issues that impact service quality.
6.MIS (management Information systems) for reporting.
7.ERP for financial book-keeping and report generation.

Emporis Enterprises LLP address:

Radha Enclave, B301-311, Ascanio Dacosta Road, Margao, Goa

Listing ID: 90156b9a6bff027b

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