Telecom Call Center Representative Job Openings in Hyderabad for Freshers


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Briefing of the Job Opening

Job location- CityHyderabad
Educational QualificationsArts, BA, BBA, BCA, Bcom, B.E, BSc, Btech, Computer Science, Graduate, MBA, Under Graduate
Salary Range1-2 Lacs CTC
Work Experience RequiredFresher
Total number of openings for the Hiring200
The Job Opening is being Published byIndependent recruiter
Company or Consultancy NameKarvy
How to apply for this Opening?Reply us through the Contact form embedded in this job page
Contact Details for Applying to This Job[email protected] OR +91 7397745317

Full Job Description

BPO Jobs for Freshers in Hyderabad for Call Center Representatives.

12th pass BPO call center recruitment in Hyderabad for Freshers.

Role : Call Center Representative
Duration : Full Time
Location : Hyderabad
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Job Responsibilities

 Manage large amounts of inbound calls in a timely manner.
 Follow communication “scripts” when handling different topics.
 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
 Build sustainable relationships and engage customers by taking the extra mile.
 Keep records of all conversations in our call center database in a comprehensible way.
 Frequently attend educational seminars to improve knowledge and performance level.
 Meet personal/team qualitative and quantitative targets.

Requirements & Key Competencies

 Previous experience in a customer support role, Fresher’s are welcome
 Track record of over-achieving quota
 Strong phone and verbal communication skills along with active listening
 Familiarity with CRM systems and practices
 Customer focus and adaptability to different personality types
 Ability to multi-task, set priorities and manage time effectively

Education and Experience

 intermediate/Graduate
 proficient in relevant computer applications
 required language proficiency
 knowledge of customer service principles and practices
 knowledge of call center telephony and technology
 some experience in a call center or customer service environment
 good data entry and typing skills
 knowledge of administration and clerical processes
Listing ID: 27259a18cfd78317