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Telecom Call Center Representative Job Openings in Hyderabad for Freshers

Job Details:

  • State/ Region: Andhra Pradesh
  • Job location- City: Hyderabad
  • Postal Code of the location: 500032
  • Educational Qualifications: Arts, BA, BBA, BCA, Bcom, B.E, BSc, Btech, Computer Science, Graduate, MBA, Under Graduate
  • Salary Range: 1-2 Lacs CTC
  • Work Experience Required: Fresher
  • Total number of openings for the Hiring: 200
  • The Job Opening is being Published by: Independent recruiter
  • Company or Consultancy Name: Karvy
  • How to apply for this Opening?: Reply us through the Contact form embedded in this job page
  • Contact Details for Applying to This Job: ramk[email protected] OR +91 7397745317
  • Expires: 184 days, 20 hours

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  • Job Posted by: on 2017-09-09

    Job Vacancy Description:

    BPO Jobs for Freshers in Hyderabad for Call Center Representatives.

    12th pass BPO call center recruitment in Hyderabad for Freshers.

    Role : Call Center Representative
    Duration : Full Time
    Location : Hyderabad
    General Purpose
    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

    Job Responsibilities

     Manage large amounts of inbound calls in a timely manner.
     Follow communication “scripts” when handling different topics.
     Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
     Build sustainable relationships and engage customers by taking the extra mile.
     Keep records of all conversations in our call center database in a comprehensible way.
     Frequently attend educational seminars to improve knowledge and performance level.
     Meet personal/team qualitative and quantitative targets.

    Requirements & Key Competencies

     Previous experience in a customer support role, Fresher’s are welcome
     Track record of over-achieving quota
     Strong phone and verbal communication skills along with active listening
     Familiarity with CRM systems and practices
     Customer focus and adaptability to different personality types
     Ability to multi-task, set priorities and manage time effectively

    Education and Experience

     intermediate/Graduate
     proficient in relevant computer applications
     required language proficiency
     knowledge of customer service principles and practices
     knowledge of call center telephony and technology
     some experience in a call center or customer service environment
     good data entry and typing skills
     knowledge of administration and clerical processes
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    Listing ID: 27259a18cfd78317

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