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Team Leader (Backend Support) Job Vacancy in Delhi. Graduates Apply

Job Details:

  • State/ Region: Delhi- National Capital Territory
  • Job location- City: Delhi-NCR
  • City (Other): Delhi
  • Postal Code of the location: 110058
  • Educational Qualifications: English, Graduate
  • Salary Range: 4-5 Lacs CTC
  • Work Experience Required: Experienced
  • Total number of openings for the Hiring: 8
  • The Job Opening is being Published by: Placement agency-Consultancy
  • Company or Consultancy Name: Career Marshal
  • How to apply for this Opening?: Via the below mentioned contact details
  • Contact Details for Applying to This Job: 8287480011
  • Expires: 237 days, 11 hours

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  • Job Posted by: on 2018-03-12

    Company/Consultancy Address as for the Interview place

    314, 4th Floor, Westend Mall
    Janakpuri West, Delhi, 110058

    Job Vacancy Description:

    Backend Team Lead Vacancy in Delhi

    Need a team leader who can Manage day to day activities of team and ensure 100% compliance on procedure, policy guidelines and performance reporting of the team.
    Experience in Handling backend operations along with inbound and outbound calling processes.
    Presents detailed information and responds to questions from Managers, Clients, and Customers.

    Job Role for Team Leader

    Ability to Visualise, Manage and Achieve Targets
    Control of Attrition and Shrinkage
    Acts as team lead for a customer service team that responds to phone/e-mail/social media/online feedback from customers
    Monitor team members’ participation to ensure the training provided is being put into use, and also to see if any additional training is needed
    Manage the flow of day-to-day email operations – attendance, leaves, work allocation, schedule adherence
    Flexibility to work in rotational shifts including weekends
    Responds to and resolves escalated issues and/or unique or complex requests from customers
    Monitors daily workflow and ensures that correct procedures are followed
    Identifies system and workflow improvements to enhance the team’s efficiency
    Coaches and guides less experienced team members
    May be authorised to approve special adjustments, refunds or exceptions for a customer
    Responsible for maintaining discipline and absenteeism of team on the floor
    To ensure that all problems are dealt with effectively & efficiently
    To assist new members of the team by updating knowledge & bridge process gaps
    Be directly responsible towards fostering the development of team by motivating them
    Ensure the professional and ethical conduct of team members
    Accountable for smooth flow of operations

    Sal upto 40k
    Interested candidates can call at 8287480011

    314, 4th Floor, Westend Mall
    Janakpuri West, Delhi, 110058


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    Listing ID: 8805a351b3743959

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