Quality Analyst- Back-end Operations (English and Hindi), Jaipur with QDegrees Services company

 

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Briefing of the Job Opening

Job location- CityJaipur
Educational QualificationsGraduate
Salary Range1-2 Lacs CTC
Work Experience RequiredExperienced
Total number of openings for the Hiring1-4
The Job Opening is being Published byCompany
Company or Consultancy NameQDegrees Services

Company/Consultancy Address as for the Interview place

Project Management Office:-

26, 1st Floor, Achrol House,
Civil Lines, Jaipur
Rajasthan 302001

Full Job Description

Job in Backend non-voice operations for Jaipur location, Rajasthan . Hiring company: QDegrees Services

Quality analyst Job description

  • Quality analyst is expected to monitor recorded calls, live calls and live barge-in.
  • Audit calls in Hindi and English
  • Areas the quality analysts study include call quality and product knowledge, as well as whether representatives stick to their standard scripts or not.
  • To check if a customer is satisfied with the results of the interaction and if not satisfied find out the reason of dissatisfaction.
  • Quality analyst works in a continuous process of evaluating calls and providing feedback to enhance the quality of the calls.
  • Quality analyst needs to identify the calls failing to meet predefined standards and get the root cause analysis done to find the gaps.
  • Quality analyst is expected to attend calibrations with operations team to improve call quality basis their findings.
  • Quality analyst is expected to generate Alerts, Training need analysis, Voice of customers and periodic reports as defined in each process.

QDegrees Services company address (Project Management Office) :-

26, 1st Floor, Achrol House,
Civil Lines, Jaipur
Rajasthan 302001

Listing ID: 73054f539ed5589c

2015-03-03 12:00 PM

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