Job for Executive Customer Care – Hospital in Sec 38, Gurgaon, Haryana, NCR

 

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Briefing of the Job Opening

Job location- CityGurgaon
Educational QualificationsBA, BCA, Bcom, BSc, Graduate
Salary Range2-3 Lacs CTC
Work Experience RequiredFresher Experienced Both
Total number of openings for the Hiring15
The Job Opening is being Published byIndependent recruiter
Company or Consultancy NameVeradis Consulting
How to apply for this Opening?Reply us through the Contact form embedded in this job page
Contact Details for Applying to This Job[email protected]

Company/Consultancy Address as for the Interview place

XXXXXX Hospital, Sec 38, Gurgaon

Full Job Description

 

KEY Job RESPONSIBILITIES:

 

• Managing doctor appointments
• Handling customer complaints and follow-ups
• Handling calls – both inbound and outbound
• Attending external calls which could be for:
o Appointment booking (majorly)
o Modalities booking
o General queries
o Escalation
• Attending calls from Inpatients or internal departments which could be for:
# housekeeping
# maintenance
# nursing
# F&B etc
• Attending requests from remote location patients seeking online advice/consultation from a doctor
• Attending referral requests from attending doctor of a patient in case the patient needs to be referred to another doctor for further consultation/treatment
• Helping in general hospital operations
Any other ad hoc duties related to hospital operations assigned by supervisor

Listing ID: 54855af83763710a

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