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Job for Executive Customer Care – Hospital in Sec 38, Gurgaon, Haryana, NCR

  • State/ Region: Delhi- National Capital Territory
  • Job location- City: Gurgaon
  • Educational Qualifications: BA, BCA, Bcom, BSc, Graduate
  • Salary Range: 2-3 Lacs CTC
  • Work Experience Required: Fresher Experienced Both
  • Total number of openings for the Hiring: 15
  • The Job Opening is being Published by: Independent recruiter
  • Company or Consultancy Name: Veradis Consulting
  • How to apply for this Opening?: Reply us through the Contact form embedded in this job page
  • Contact Details for Applying to This Job: [email protected]
  • Listed: 2015-08-15 6:05 PM
  • Expires: This ad has expired

Company/Consultancy Address as for the Interview place

XXXXXX Hospital, Sec 38, Gurgaon





• Managing doctor appointments
• Handling customer complaints and follow-ups
• Handling calls – both inbound and outbound
• Attending external calls which could be for:
o Appointment booking (majorly)
o Modalities booking
o General queries
o Escalation
• Attending calls from Inpatients or internal departments which could be for:
# housekeeping
# maintenance
# nursing
# F&B etc
• Attending requests from remote location patients seeking online advice/consultation from a doctor
• Attending referral requests from attending doctor of a patient in case the patient needs to be referred to another doctor for further consultation/treatment
• Helping in general hospital operations
Any other ad hoc duties related to hospital operations assigned by supervisor

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