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Inbound Process City Bank Hiring in Gurgaon, Mumbai, Chennai

Job Details:

  • State/ Region: Haryana
  • Job location- City: Gurgaon
  • The Job Opening is being Published by: Independent recruiter
  • Expires: 83 days, 19 hours

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  • Job Posted by: on 2017-06-22

    Job Vacancy Description:

    Call center openings in India- Call center jobs in Citybank for Gurgaon, Mumbai, Chennai locations for Inbound customer care process (Banking process)

     

    Citybank is hiring for Gurgaon, Mumbai, Chennai locations for their banking and cards related process, afternoon shift. Inbound process. Both side cab services provided. Work experience not more than 3-4 years. Candidates must have excellent communication and interpersonal skill sets to apply for this call center opening for a banking process for inbound customer care, customer support process. handsome salary plus excellent incentives and very good work environment offered.

    This call center opening is one of the most reputed private banks in India. good growth chances and excellent work opportunities. Only graduates apply for this call center opening for gurgaon, Chennai, and Mumbai locations. Job seekers must have at least 6months customer handling prior work experience

     

    Job Title
    Citybank Inbound Officer (Banking / Cards)

    Department
    CityPhone

    Call center Location

    Gurgaon / Chennai / Mumbai

    Job Purpose
    Attend Inbound calls for Credit cards and providing accurate customer service to Citybank Customers

    Primary job Responsibility

    Offering call center services to Citybank customers and ensuring satisfactory resolution to all the queries of the customers are provided.

     

    Ensure Customer service excellence by

     

    – Displaying complete onus to the customers Query/problems
    – Delivering service with requisite Courtesy and Accuracy
    – Nil Defects (100% adherence to product & process)
    – Ensuring Nil Customer complaints
    – Ensuring excellent SLS scores
    – Escalating / Highlighting customer Problem Incidences

    Adherence to Service and Sales Compliance
    Cross Selling / upselling on set products (Assets & liabilities products)
    Ensuring Process Efficiency by achieving set targets of Call Quality.


    Call center Skills Required

     

    Excellent Written & Oral Communication
    Passions towards Service
    Enthusiastic and Self Motivated
    Ability to work in a dynamic environment
    Good Comprehension Skills
    Team player with a positive attitude

    Minimum Eligibility

    Graduate from a recognized University
    Minimum of 6months experience in Customer Service Industry
    Knowledge about banking Industry will be an added advantage

    How to apply for openings citybank?

    Please contact [email protected]

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    Listing ID: 53554e7612ceeea1

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