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customer care executives in a international IT COMPANY

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  • Job Posted by: on 2017-05-27

    Company/Consultancy Address as for the Interview place

    SALTLAKE, SECTOR-5

    WEBEL MORE,EN-13

    ANTARISHK TECH PARK,KOLKATA-700110

    Job Vacancy Description:

    POSITION- customer care executive

    PROCESS- 1.SALES

    1. TELECOMMUNICATION (OUTBOUND )
    2. web dialer ( International outbound)

    Job Responsibilities:

    Serves customers by selling products; meeting customer needs.

     Job Duties:

    • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
    • Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
    • Focuses sales efforts by studying existing and potential volume of dealers.
    • Submits orders by referring to price lists and product literature.
    • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
    • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
    • Recommends changes in products, service, and policy by evaluating results and competitive developments.
    • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
    • Provides historical records by maintaining records on area and customer sales.
    • Contributes to team effort by accomplishing related results as needed.

    EDUCATIONAL SKILL min 12th passed under any  registered board , graduation (preffered)

    Experience1-2 years as calling agent  , preferably (selling &pharmaceutical field)

     

     Skills and Qualifications:

    1. Spoke efficiency in English
    2. Customer Service

    , 3).   Closing Skills,

    4)Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

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    Listing ID: 4975922b8b88f413

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